A locally owned restoration company, not a franchise call center
Emergency Restoration Team is a full-service disaster restoration and reconstruction company serving Charlotte, NC and the surrounding Carolinas. We handle water damage, fire damage, mold remediation, sewage cleanup, storm damage, odor removal, and rebuild — from the first emergency call through the final coat of paint.
Call (704) 525-4552Why Emergency Restoration Team exists
With over 20 years of experience in the restoration industry, Emergency Restoration Team was built on a simple standard: treat every Charlotte home and business like it’s our own. We serve residential and commercial properties across every Charlotte neighborhood, any day, any hour — because damage doesn’t wait for convenient timing, and neither do we. That experience shows up in the details: knowing which materials can be saved versus replaced, how to document a claim so it doesn’t get delayed, and how to actually finish a job to a standard we’d accept in our own homes. Customer care isn’t a policy here — it’s the reason the same crew answers the phone, shows up at your door, and sees the job through to the end.
When property damage happens, the difference between controlled mitigation and long-term structural problems comes down to response time and technical execution. Our team is structured to respond immediately, contain damage quickly, and manage each project from emergency mitigation through complete reconstruction — under one company, not handed off between contractors.
Emergency Restoration Team is not a franchise controlled by an out-of-state corporate structure. We operate locally with direct project oversight — the crew that answers your call is the same crew that shows up at your door and the same crew that sees the job through to completion.
Full-service restoration, one company
From the first emergency call through full reconstruction — we handle every stage so you don’t need to hire multiple contractors.
We work with your insurance company, not against your timeline
We coordinate documentation, estimates, and progress reporting to keep claims organized and reduce unnecessary delays — the mitigation phase transitions smoothly into reconstruction with clear scope and approvals throughout.
Photo documentation
Organized job notes and photos to support accurate scope development.
Estimate alignment
Line items matched to approved carrier guidelines to reduce back-and-forth.
Supplement preparation
Submitted promptly when hidden damage is discovered mid-project.
Depreciation documentation
Support for recoverable depreciation claims when applicable.
Mortgage coordination
Assistance with mortgage company checks and required endorsements.
Direct adjuster contact
We communicate with your adjuster directly, not through a call center.
Serving Charlotte, NC and the surrounding Carolinas
Our locally based dispatch model allows for faster response times and consistent oversight throughout the restoration process.
North Carolina
South Carolina
Questions about our company, answered
Is Emergency Restoration Team a franchise?
No. We’re independently, locally owned — not controlled by an out-of-state corporate structure. The crew that answers your call is the same crew that completes the job.
What areas does ERT serve?
Charlotte and the greater Carolinas region, including Gastonia, Concord, Huntersville, Matthews, Waxhaw, Fort Mill SC, Rock Hill SC, and surrounding communities. See the full list above.
Are your technicians certified?
Yes. Our technicians are IICRC-certified — the industry standard for water, fire, mold, and general restoration.
Do you handle both residential and commercial properties?
Yes. We restore single-family homes, apartments and condos, offices, and retail spaces throughout our service area.
How does ERT work with my insurance company?
We handle photo documentation, estimate alignment with carrier guidelines, supplement submissions, and direct adjuster coordination — you deal with one point of contact, not a runaround.
Do you handle the full job from mitigation to rebuild?
Yes. One company manages your project from the first emergency call through final reconstruction, so you don’t need to hire a second contractor.
Helpful, authoritative links
Get a free inspection
IICRC-certified technicians, full photo documentation for your insurer, written scope before any work begins.
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