24/7 emergency restoration for water, fire, mold, and storm damage
Emergency Restoration Team handles water damage, fire and smoke damage, mold remediation, sewage cleanup, storm damage, and full rebuild services for homes and businesses across Charlotte, Mecklenburg County, and the surrounding Carolinas region. IICRC-certified technicians, commercial-grade equipment, and full documentation for your insurance claim — available around the clock.
We’re locally owned, not a franchise — the crew that answers your call is the same crew that shows up at your door, usually inside the hour.
Call Now — Live 24/7 Get a free inspection →Full-service restoration, one company
From the first emergency call through full reconstruction — we handle every stage so you don’t need to hire multiple contractors.
Water Damage Restoration
Burst pipes, storm flooding, crawlspace water — extraction, drying, and full documentation.
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Fire Damage Restoration
Smoke and soot removal, odor neutralization, and reconstruction after fire damage.
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Mold Remediation
Containment, safe removal, HEPA filtration, and moisture correction to reduce recurrence.
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Sewage Cleanup
Contaminated water extraction, sanitation, and deodorization for sewage backups.
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Storm Damage Restoration
Emergency tarping, water extraction, and full rebuild after severe weather.
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Rebuild & Renovations
Full reconstruction — drywall, flooring, and repairs to pre-loss condition.
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Odor Removal
Smoke, sewage, and mold odor neutralization — not just masking it, eliminating the source.
Learn more →A locally owned crew, not a franchise call center
Emergency Restoration Team is independently owned and dispatches directly — no national call center routing your emergency through a queue.
24-hour response
Dispatched anywhere in our service area any hour, any day, including holidays.
IICRC-certified technicians
Trained in mitigation, structural drying, sanitation, fire restoration, and reconstruction.
Insurance claim support
We document every stage and coordinate directly with your adjuster.
Advanced equipment
Commercial dehumidifiers, air movers, moisture mapping, and thermal imaging.
Full-service restoration
From emergency mitigation through full rebuild — one company, one point of contact.
NC + SC licensed
Serving Charlotte, Mecklenburg County, and surrounding Carolinas communities.
What does the restoration process look like?
Five steps, same standards on every job, regardless of damage type: assess, extract, sanitize, dry, rebuild.
Assessment
- Identify source
- Moisture/damage mapping
- Restoration plan
Mitigation
- Water extraction
- Debris/soot removal
- Limit further damage
Sanitization
- Antimicrobial treatment
- Odor elimination
- Surface prep
Drying / Cleanup
- Air movers & dehumidifiers
- Daily monitoring
- Verified standards
Rebuild
- Match materials
- Insurance coordination
- Pre-loss condition
Common questions, answered
How fast can Emergency Restoration Team respond?
We provide 24/7 emergency response and typically arrive on-site in about 60 minutes to begin mitigation before damage spreads.
What areas do you serve?
Charlotte and the greater Carolinas region, including Gastonia, Concord, Huntersville, Matthews, Monroe, Waxhaw, Fort Mill SC, Rock Hill SC, and surrounding communities. See the full list below.
Does homeowners insurance cover restoration services?
Coverage depends on the cause and your policy. We document damage thoroughly and support the claim process from start to finish for water, fire, mold, and storm damage claims.
Do you handle both residential and commercial properties?
Yes. We restore single-family homes, apartments and condos, offices, and retail spaces throughout our service area.
Can you handle multiple types of damage on the same property?
Yes. Water, fire, and storm events often overlap with mold risk — we handle the full scope under one team instead of requiring separate contractors.
Do you also handle repairs and rebuild after mitigation?
Yes. We handle extraction, drying, cleanup, repairs, and full reconstruction services so you don’t need to hire a second company.
We handle the claim documentation for you
Damage documentation
Every affected area photographed and logged to support your claim.
Adjuster coordination
We communicate directly with your adjuster to simplify approvals.
We come to you — across the greater Charlotte region
24/7 restoration for residential and commercial properties throughout the Carolinas — same IICRC-certified process everywhere we dispatch.
North Carolina
South Carolina
Helpful, authoritative links
Get a free inspection
IICRC-certified technicians, full photo documentation for your insurer, written scope before any work begins.
Thanks — we’ve got your request.
A team member will reach out shortly. Need help right now? Call (704) 525-4552.
Trustindex verifies that the original source of the review is Google. Thank you for trusting Emergency Restoration Team. We know how stressful a pipe burst in the attic can be, especially when it leads to flooding. Our goal is always to respond quickly, control the damage, and guide you through the entire process with clear communication. We’re glad we could help resolve the situation and get things moving in the right direction. If you ever need support again, we’re here 24/7 for any water damage or restoration needs in Charlotte and surrounding areas.
Trustindex verifies that the original source of the review is Google. Thank you for taking the time to share your experience with Emergency Restoration Team. We truly appreciate your kind words and your trust in our team. It means a lot to know you had a great experience with our water damage restoration services, including flood restoration, mold inspection, and water removal. Our goal is always to respond quickly, provide clear guidance, and deliver reliable results for homeowners and businesses throughout Charlotte, NC, Fort Mill, SC, and surrounding areas. Water damage can escalate fast, and we are grateful we had the opportunity to step in, assess the situation, and help protect your property before it turned into something more serious. Your recommendation means everything to us and helps other homeowners find a trusted local team when they need it most. If you ever need support again with water damage, mold concerns, or any emergency restoration services, Emergency Restoration Team is here for you 24/7.
Trustindex verifies that the original source of the review is Google. Thank you for trusting Emergency Restoration Team during your Hurricane Helene water damage situation. We know how stressful storm damage can be, especially when it affects your home. Our goal is always to respond quickly, restore the damage properly, and make it feel like it never happened. We’re glad we could help with the baseboards and bring everything back to normal. If you ever need support with water damage restoration, storm damage cleanup, or mold concerns in Charlotte and surrounding areas, we’re here 24/7 to support you.
Trustindex verifies that the original source of the review is Google. Thank you for your continued trust and support over the past year. It truly means a lot to our team at Emergency Restoration Team. We take pride in delivering fast, professional, and reliable water mitigation and water damage restoration services in Charlotte and surrounding areas, and we’re glad we’ve been able to support your projects. If you ever need help with water damage, mold issues, or emergency restoration services, we’re here 24/7 to support you.
Trustindex verifies that the original source of the review is Google. Thank you for trusting Emergency Restoration Team with your water damage restoration project. Our priority is providing fast, professional water extraction, structural drying, and cleanup while respecting your home. We are proud to be the top-rated choice for emergency water damage repair in Charlotte, Fort Mill, Rock Hill, Gastonia, and throughout the greater NC and SC region. Our attention to detail ensures your property is restored safely and correctly the first time.
Trustindex verifies that the original source of the review is Google. Thank you for the 5-star review. We appreciate the opportunity to help with your water damage restoration. At Emergency Restoration Team, we focus on fast response, clear communication, and professional repairs for water damage emergencies in Charlotte NC and surrounding areas. We are glad everything was completed quickly and looks as good as new. Thank you for trusting our team and for the recommendation.
Trustindex verifies that the original source of the review is Google. Thank you so much! We’re happy we could assist.
Trustindex verifies that the original source of the review is Google. Thank you for trusting us!
Trustindex verifies that the original source of the review is Google. Thank you for your trust.
Trustindex verifies that the original source of the review is Google. Thank you for placing your trust in us.
