What should I do after finding property damage?

If it is safe to do so, stop the source when possible, avoid unsafe or affected areas, and contact a professional restoration company as soon as possible.

What types of damage do you handle?

Emergency Restoration Team handles water damage, fire and smoke damage, mold issues, sewage cleanup, storm damage, odor removal, repairs, and reconstruction services.

Do you work with insurance claims?

Yes. Coverage depends on the cause of loss and the policy, but Emergency Restoration Team helps document damage and works with insurance companies during the restoration process.

Can property damage lead to mold growth?

Yes. Moisture left inside walls, floors, insulation, or other materials can create conditions for mold growth if the property is not dried and restored properly.

Do damaged materials always need to be replaced?

Not always. Some materials can be cleaned, dried, or restored, while others may need to be removed and replaced depending on the level and type of damage.

Do you handle sewage and contaminated cleanup?

Yes. Emergency Restoration Team provides professional cleanup, sanitization, deodorization, and restoration for sewage backups and other contaminated property damage situations.

Do you also handle repairs and rebuilding?

Yes. Emergency Restoration Team provides restoration services from emergency response and cleanup through repairs, rebuilding, and final restoration work.

Emergency Restoration Team | 24/7 Water, Fire, Mold & Storm Damage | Charlotte NC

Charlotte, NC · Serving the Carolinas

24/7 emergency restoration for water, fire, mold, and storm damage

Emergency Restoration Team responding to water damage in Charlotte, NC

Emergency Restoration Team handles water damage, fire and smoke damage, mold remediation, sewage cleanup, storm damage, and full rebuild services for homes and businesses across Charlotte, Mecklenburg County, and the surrounding Carolinas region. IICRC-certified technicians, commercial-grade equipment, and full documentation for your insurance claim — available around the clock.

We’re locally owned, not a franchise — the crew that answers your call is the same crew that shows up at your door, usually inside the hour.

Call Now — Live 24/7 Get a free inspection →

Serving Charlotte, Gastonia, Concord, Huntersville, Matthews, and beyond in NC & SC.

WHAT HAPPENS WHEN YOU CALL

1. Call receivedA real technician answers — no call center, no hold music, day or night.

2. Crew dispatchedExtraction, drying, or restoration equipment loaded and en route to your address.

3. Work beginsAssessment and mitigation start the same visit.

4. DocumentationPhotos and readings logged for your insurance claim.

24/7

Emergency Response

~60

Minutes On-Site

100%

Insurance Handled

IICRC

Certified Technicians

NC+SC

Licensed & Serving

Our services

Full-service restoration, one company

From the first emergency call through full reconstruction — we handle every stage so you don’t need to hire multiple contractors.

Water damage on a hardwood floor in a Charlotte, NC home

Water Damage Restoration

Burst pipes, storm flooding, crawlspace water — extraction, drying, and full documentation.

Learn more →

Emergency board-up after fire damage in a Charlotte, NC home

Fire Damage Restoration

Smoke and soot removal, odor neutralization, and reconstruction after fire damage.

Learn more →

Black mold removal and treatment in a Charlotte, NC home

Mold Remediation

Containment, safe removal, HEPA filtration, and moisture correction to reduce recurrence.

Learn more →

Sewage loss cleanup in a Charlotte, NC property

Sewage Cleanup

Contaminated water extraction, sanitation, and deodorization for sewage backups.

Learn more →

Storm water damage restoration in Charlotte, NC

Storm Damage Restoration

Emergency tarping, water extraction, and full rebuild after severe weather.

Learn more →

Rebuild and reconstruction after water damage in a Charlotte, NC home

Rebuild & Renovations

Full reconstruction — drywall, flooring, and repairs to pre-loss condition.

Learn more →

Odor Removal

Smoke, sewage, and mold odor neutralization — not just masking it, eliminating the source.

Learn more →

Why choose ERT

A locally owned crew, not a franchise call center

Emergency Restoration Team is independently owned and dispatches directly — no national call center routing your emergency through a queue.

24-hour response

Dispatched anywhere in our service area any hour, any day, including holidays.

IICRC-certified technicians

Trained in mitigation, structural drying, sanitation, fire restoration, and reconstruction.

Insurance claim support

We document every stage and coordinate directly with your adjuster.

Advanced equipment

Commercial dehumidifiers, air movers, moisture mapping, and thermal imaging.

Full-service restoration

From emergency mitigation through full rebuild — one company, one point of contact.

NC + SC licensed

Serving Charlotte, Mecklenburg County, and surrounding Carolinas communities.

Our process

What does the restoration process look like?

Five steps, same standards on every job, regardless of damage type: assess, extract, sanitize, dry, rebuild.

Assessment

Identify source
Moisture/damage mapping
Restoration plan

Mitigation

Water extraction
Debris/soot removal
Limit further damage

Sanitization

Antimicrobial treatment
Odor elimination
Surface prep

Drying / Cleanup

Air movers & dehumidifiers
Daily monitoring
Verified standards

Rebuild

Match materials
Insurance coordination
Pre-loss condition

FAQ

Common questions, answered

How fast can Emergency Restoration Team respond?

We provide 24/7 emergency response and typically arrive on-site in about 60 minutes to begin mitigation before damage spreads.

What areas do you serve?

Charlotte and the greater Carolinas region, including Gastonia, Concord, Huntersville, Matthews, Monroe, Waxhaw, Fort Mill SC, Rock Hill SC, and surrounding communities. See the full list below.

Does homeowners insurance cover restoration services?

Coverage depends on the cause and your policy. We document damage thoroughly and support the claim process from start to finish for water, fire, mold, and storm damage claims.

Do you handle both residential and commercial properties?

Yes. We restore single-family homes, apartments and condos, offices, and retail spaces throughout our service area.

Can you handle multiple types of damage on the same property?

Yes. Water, fire, and storm events often overlap with mold risk — we handle the full scope under one team instead of requiring separate contractors.

Do you also handle repairs and rebuild after mitigation?

Yes. We handle extraction, drying, cleanup, repairs, and full reconstruction services so you don’t need to hire a second company.

Insurance

We handle the claim documentation for you

Damage documentation

Every affected area photographed and logged to support your claim.

Adjuster coordination

We communicate directly with your adjuster to simplify approvals.

Service areas

We come to you — across the greater Charlotte region

24/7 restoration for residential and commercial properties throughout the Carolinas — same IICRC-certified process everywhere we dispatch.

North Carolina

Charlotte NC Gastonia NC Concord NC Huntersville NC Matthews NC Monroe NC Davidson NC Indian Trail NC Pineville NC Kannapolis NC Mint Hill NC Belmont NC Cornelius NC Weddington NC Mooresville NC Stallings NC Mount Holly NC Waxhaw NC

South Carolina

Fort Mill SC Rock Hill SC Lancaster SC Indian Land SC Lake Wylie SC Clover SC

Resource center

Helpful, authoritative links

Red Cross — Water Damage Recovery FEMA — Flood Insurance Info IICRC — Restoration Standards ERT on BBB RIA — Restoration Industry Assoc. Pineville Chamber Member

Free — no obligation

Get a free inspection

IICRC-certified technicians, full photo documentation for your insurer, written scope before any work begins.

Thanks — we’ve got your request.

A team member will reach out shortly. Need help right now? Call (704) 525-4552.

    
 
 
      Posted on Google  
   
   Alice Alice 
 6 days ago
 
 
 Trustindex verifies that the original source of the review is Google. ERT responded quickly after our water issue, explained the steps clearly, and completed thorough repairs, leaving the house clean and much more comfortable.
  
 
     Posted on Google  
   
   Andre Weddington 
 7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Work took a few days longer than expected, but the technicians were courteous, the cleanup was thorough, and results met our needs.
  
 
     Posted on Google  
   
   Carl McLean 
 9 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Emergency Restoration Team responded when we needed them, explained each step, and followed up after repairs to ensure everything was dry and safe.
  
 
     Posted on Google  
   
   Stacey Fitzpatrick 
 10 days ago
 
 
 Trustindex verifies that the original source of the review is Google. They handled our water damage efficiently, removed damaged materials, and kept the place tidy. I appreciated regular updates and respectful, professional technicians.
  
 
     Posted on Google  
   
   Felicity Hemmings 
 11 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Crew arrived quickly, assessed hidden moisture thoroughly, explained the plan clearly, and completed restoration with care. Reasonable cost and solid communication throughout the project.
  
 
     Posted on Google  
   
   EDWARD TURNER 
 23 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Professional, friendly service for a pipe leak issue. Initial evaluation was extensive and well explained. Drying for a week. restoration work was a little delayed but work was very good and thorough. Price was reasonable. Overall, very satisfied.
  
 
     Posted on Google  
   
   Richard Morris 
 52 days ago
 
 
 Trustindex verifies that the original source of the review is Google. A toilet overflow left us with several days of work at the house, and I don't normally leave reviews, but the crew deserves one. Every person we dealt with was polite and respectful. They worked hard and didn't leave a mess behind.
  
 
     Posted on Google  
   
   Wilson Lisa 
 54 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The floor didn't even feel wet anymore by the time they arrived, so I assumed the problem was basically over. They checked it and showed us there was still moisture underneath. Definitely learned that dry on top doesn't always mean dry underneath.
  
 
     Posted on Google  
   
   Scott Shoemaker 
 73 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Emergency Restoration Team exceeded our expectations after the fire. They worked hard, communicated well, and truly cared about helping our family.
  
 
     Posted on Google  
   
   Moreno Karen 
 74 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The fire damage was overwhelming, but the team was compassionate, professional, and always available to answer our questions. They made a difficult time much easier.
  
 
 
  
 
 
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