What should I do after finding property damage?

If it is safe to do so, stop the source when possible, avoid unsafe or affected areas, and contact a professional restoration company as soon as possible.

What types of damage do you handle?

Emergency Restoration Team handles water damage, fire and smoke damage, mold issues, sewage cleanup, storm damage, odor removal, repairs, and reconstruction services.

Do you work with insurance claims?

Yes. Coverage depends on the cause of loss and the policy, but Emergency Restoration Team helps document damage and works with insurance companies during the restoration process.

Can property damage lead to mold growth?

Yes. Moisture left inside walls, floors, insulation, or other materials can create conditions for mold growth if the property is not dried and restored properly.

Do damaged materials always need to be replaced?

Not always. Some materials can be cleaned, dried, or restored, while others may need to be removed and replaced depending on the level and type of damage.

Do you handle sewage and contaminated cleanup?

Yes. Emergency Restoration Team provides professional cleanup, sanitization, deodorization, and restoration for sewage backups and other contaminated property damage situations.

Do you also handle repairs and rebuilding?

Yes. Emergency Restoration Team provides restoration services from emergency response and cleanup through repairs, rebuilding, and final restoration work.

Emergency Restoration Team | 24/7 Water, Fire, Mold & Storm Damage | Charlotte NC

Charlotte, NC · Serving the Carolinas

24/7 emergency restoration for water, fire, mold, and storm damage

Emergency Restoration Team responding to water damage in Charlotte, NC

Emergency Restoration Team handles water damage, fire and smoke damage, mold remediation, sewage cleanup, storm damage, and full rebuild services for homes and businesses across Charlotte, Mecklenburg County, and the surrounding Carolinas region. IICRC-certified technicians, commercial-grade equipment, and full documentation for your insurance claim — available around the clock.

We’re locally owned, not a franchise — the crew that answers your call is the same crew that shows up at your door, usually inside the hour.

Call Now — Live 24/7 Get a free inspection →

Serving Charlotte, Gastonia, Concord, Huntersville, Matthews, and beyond in NC & SC.

WHAT HAPPENS WHEN YOU CALL

1. Call receivedA real technician answers — no call center, no hold music, day or night.

2. Crew dispatchedExtraction, drying, or restoration equipment loaded and en route to your address.

3. Work beginsAssessment and mitigation start the same visit.

4. DocumentationPhotos and readings logged for your insurance claim.

24/7

Emergency Response

~60

Minutes On-Site

100%

Insurance Handled

IICRC

Certified Technicians

NC+SC

Licensed & Serving

Our services

Full-service restoration, one company

From the first emergency call through full reconstruction — we handle every stage so you don’t need to hire multiple contractors.

Water damage on a hardwood floor in a Charlotte, NC home

Water Damage Restoration

Burst pipes, storm flooding, crawlspace water — extraction, drying, and full documentation.

Learn more →

Emergency board-up after fire damage in a Charlotte, NC home

Fire Damage Restoration

Smoke and soot removal, odor neutralization, and reconstruction after fire damage.

Learn more →

Black mold removal and treatment in a Charlotte, NC home

Mold Remediation

Containment, safe removal, HEPA filtration, and moisture correction to reduce recurrence.

Learn more →

Sewage loss cleanup in a Charlotte, NC property

Sewage Cleanup

Contaminated water extraction, sanitation, and deodorization for sewage backups.

Learn more →

Storm water damage restoration in Charlotte, NC

Storm Damage Restoration

Emergency tarping, water extraction, and full rebuild after severe weather.

Learn more →

Rebuild and reconstruction after water damage in a Charlotte, NC home

Rebuild & Renovations

Full reconstruction — drywall, flooring, and repairs to pre-loss condition.

Learn more →

Odor Removal

Smoke, sewage, and mold odor neutralization — not just masking it, eliminating the source.

Learn more →

Why choose ERT

A locally owned crew, not a franchise call center

Emergency Restoration Team is independently owned and dispatches directly — no national call center routing your emergency through a queue.

24-hour response

Dispatched anywhere in our service area any hour, any day, including holidays.

IICRC-certified technicians

Trained in mitigation, structural drying, sanitation, fire restoration, and reconstruction.

Insurance claim support

We document every stage and coordinate directly with your adjuster.

Advanced equipment

Commercial dehumidifiers, air movers, moisture mapping, and thermal imaging.

Full-service restoration

From emergency mitigation through full rebuild — one company, one point of contact.

NC + SC licensed

Serving Charlotte, Mecklenburg County, and surrounding Carolinas communities.

Our process

What does the restoration process look like?

Five steps, same standards on every job, regardless of damage type: assess, extract, sanitize, dry, rebuild.

Assessment

Identify source
Moisture/damage mapping
Restoration plan

Mitigation

Water extraction
Debris/soot removal
Limit further damage

Sanitization

Antimicrobial treatment
Odor elimination
Surface prep

Drying / Cleanup

Air movers & dehumidifiers
Daily monitoring
Verified standards

Rebuild

Match materials
Insurance coordination
Pre-loss condition

FAQ

Common questions, answered

How fast can Emergency Restoration Team respond?

We provide 24/7 emergency response and typically arrive on-site in about 60 minutes to begin mitigation before damage spreads.

What areas do you serve?

Charlotte and the greater Carolinas region, including Gastonia, Concord, Huntersville, Matthews, Monroe, Waxhaw, Fort Mill SC, Rock Hill SC, and surrounding communities. See the full list below.

Does homeowners insurance cover restoration services?

Coverage depends on the cause and your policy. We document damage thoroughly and support the claim process from start to finish for water, fire, mold, and storm damage claims.

Do you handle both residential and commercial properties?

Yes. We restore single-family homes, apartments and condos, offices, and retail spaces throughout our service area.

Can you handle multiple types of damage on the same property?

Yes. Water, fire, and storm events often overlap with mold risk — we handle the full scope under one team instead of requiring separate contractors.

Do you also handle repairs and rebuild after mitigation?

Yes. We handle extraction, drying, cleanup, repairs, and full reconstruction services so you don’t need to hire a second company.

Insurance

We handle the claim documentation for you

Damage documentation

Every affected area photographed and logged to support your claim.

Adjuster coordination

We communicate directly with your adjuster to simplify approvals.

Service areas

We come to you — across the greater Charlotte region

24/7 restoration for residential and commercial properties throughout the Carolinas — same IICRC-certified process everywhere we dispatch.

North Carolina

Charlotte NC Gastonia NC Concord NC Huntersville NC Matthews NC Monroe NC Davidson NC Indian Trail NC Pineville NC Kannapolis NC Mint Hill NC Belmont NC Cornelius NC Weddington NC Mooresville NC Stallings NC Mount Holly NC Waxhaw NC

South Carolina

Fort Mill SC Rock Hill SC Lancaster SC Indian Land SC Lake Wylie SC Clover SC

Resource center

Helpful, authoritative links

Red Cross — Water Damage Recovery FEMA — Flood Insurance Info IICRC — Restoration Standards ERT on BBB RIA — Restoration Industry Assoc. Pineville Chamber Member

Free — no obligation

Get a free inspection

IICRC-certified technicians, full photo documentation for your insurer, written scope before any work begins.

Thanks — we’ve got your request.

A team member will reach out shortly. Need help right now? Call (704) 525-4552.

      
   Emergency Restoration Team (ERT)
   20 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Britney Dixon 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jaime and his team were awesome from start to finish! They came in quickly and had our ceiling looking brand new within just a few short weeks. Jaime was very thorough and communicative with us and our insurance company.
  
 
      Posted on Google  
   
   Eli Brand 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience with ERT! Very knowledgeable, fast and had great pricing. I would highly recommend them to anyone in need!
  
 
      Posted on Google  
   
   Craig Sears 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend this company they came out while I was at work, took all the necessary calculations for my crawlspace. Came back a week later and did the mold abatement . I didn’t have to be at home. They made it really easy and convenient. I would definitely do business with these guys again they are awesome.
  
 
      Posted on Google  
   
   Fernando Ramirez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Exceptional service from start to finish. I experienced a slow leak that caused damage to my flooring, and they made the entire process seamless and stress-free. From the start, they were professional, responsive, and kept me in the loop the entire time. Jaime is very knowledgeable and took the time to explain everything, which really helped ease my mind during a stressful situation. The crew was respectful, efficient, and took great care of the home. The restoration process was wonderful, and the final result honestly exceeded my expectations! While I wouldn't wish a situation like this on anyone, if you ever need restoration services, I would 100% recommend Jaime and his team.
  
 
      Posted on Google  
   
   Julie Aupied 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience with 24/7 ERT. Jaime and his team was extremely thorough from start to finish and took the time to make sure every part of the job was done properly. They worked quickly and efficiently without cutting corners, which we really appreciated. What stood out most was how respectful they were of our home. They wore shoe protectors, placed runners to protect the entire path leading up to the bathroom, and consistently cleaned up after themselves each day. They even went above and beyond by clearing out extra debris in the attic that wasn’t part of the original scope of work. Overall, their professionalism, attention to detail, and strong work ethic made the entire process much easier for us. I would absolutely recommend them to anyone looking for a reliable remodel and remediation team.
  
 
      Posted on Google  
   
   Trish Munson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional. Empathetic. Extremely knowledgeable. Quite informative. Expeditious! Service was excellent! Fast response and repair. Looks as good as new. Highly recommend.
  
 
      Posted on Google  
   
   Peter Dixon 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jaime was excellent to work with, professional, knowledgeable, prompt and responsive. We highly recommend his services.
  
 
      Posted on Google  
   
   Walter Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. ERT was excellent to work with - knowledgeable, responsive, professional and cost effective.  Working with them made an otherwise difficult time very positive.
  
 
      Posted on Google  
   
   Junior Londe 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brent and he's team help us big time. We have a pipe broken in our kitchen and was a mess. Thanks to them the painful process became a great friendship. Thanks Brent James and all your team for the great service and the amazing communication through the entire process.
  
 
      Posted on Google  
   
   JUNIOR WILSON 
 
 
 
 Trustindex verifies that the original source of the review is Google. My house got flooded, a pipe burst in the attic. Emergency Response Team were very quick to mediate the problem. I highly recommend their services, very professional and knowledgeable.
  
 
  
  
 
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