Reviews: What Charlotte Customers Say About Emergency Restoration Team
When your home is flooded, burned, or growing mold, you don’t get to shop around at leisure — you get one call, usually on one of the worst days of your year, and you have to decide who to trust with it.
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Real reviews, from real customers
When your home is flooded, burned, or growing mold, you don’t get to shop around at leisure — you get one call, usually on one of the worst days of your year, and you have to decide who to trust with it. Reviews are how our customers made that decision, and they’re the standard we work to on every job. Emergency Restoration Team (247 ERT) is rated 5.0 stars across 33 Google reviews, 5.0 stars across 21 reviews on Thumbtack, and holds an A- rating as a BBB Accredited Business.
The reviews below are pulled directly from those platforms — real reviews, from real customers, on sites we don’t control.
New here? Learn about Emergency Restoration Team or see how we handle insurance claims.
Google reviews — 5.0 stars, 33 reviews
Google is where most Charlotte homeowners find us first, and it’s where our largest set of reviews lives: a 5.0-star average across 33 reviews, covering water damage, mold, fire and smoke cleanup, sewage, and rebuild work across the metro.
★★★★★
“ERT responded quickly after our water issue, explained the steps clearly, and completed thorough repairs, leaving the house clean and much more comfortable.”
Alice Alicevia Google
★★★★★
“Crew arrived quickly, assessed hidden moisture thoroughly, explained the plan clearly, and completed restoration with care. Reasonable cost and solid communication throughout the project.”
Felicity Hemmingsvia Google
★★★★★
“Emergency Restoration Team exceeded our expectations after the fire. They worked hard, communicated well, and truly cared about helping our family.”
Scott Shoemakervia Google
★★★★★
“The fire damage was overwhelming, but the team was compassionate, professional, and always available to answer our questions. They made a difficult time much easier.”
Moreno Karenvia Google
★★★★★
“Prompt, professional and responsive to our emergency. I was always informed of what to expect through the entire remediation and repair process.”
Travisvia Google
★★★★★
“Jaime was great to work with! He was very responsive and got the project going immediately. I’d never had to make a homeowner’s insurance claim or had major construction done before, but Jaime explained everything and kept me updated from beginning to end. Great experience during a not-so-great situation.”
Eirin Lewisvia Google
Quoted verbatim from our Google Business Profile. All six reviewers rated us 5 stars.
Thumbtack reviews — 5.0 stars, 21 reviews
Homeowners who hire through Thumbtack can only review us after a verified hire through the platform. On Thumbtack, Emergency Restoration Team holds a 5.0-star rating across 21 reviews.
The reviews shown on our Thumbtack profile are imported from Google, so we quote them in the Google section above rather than repeating them here. See the rating and hire history on our Thumbtack profile.
Better Business Bureau — A- rated, accredited
Emergency Restoration Team is a BBB Accredited Business with an A- rating. BBB accreditation means the business has committed to the BBB’s standards for honest advertising, transparent practices, and responding to customer concerns — a check on how we operate, not just how our work turns out.
See our BBB profile for the accreditation, rating, and contact record.
What customers call us for
The reviews across these platforms come from the full range of work we do in Charlotte and the surrounding metro — Charlotte, Fort Mill, Rock Hill, Waxhaw, Indian Land, Matthews, Huntersville, Concord, Monroe, Gastonia, Pineville, and Lancaster, SC:
Water damage
Burst pipes, appliance leaks, flooding, and storm water, dried and documented for insurance.
Mold remediation
Inspection, containment, removal, and fixing the moisture source.
Fire and smoke damage
Board-up, cleanup, odor removal, and rebuild.
Sewage cleanup
Extraction, sanitation, and deodorizing.
Reconstruction
Putting rooms back together after the cleanup, with the same team.
Common threads in what customers describe: a real person answering the phone at any hour, a crew that explains what it’s doing and why, documentation that holds up with their insurance company, and a home that’s clean when we leave. Those aren’t our words — they’re the pattern across the platforms above, and we’d rather you read them there than take our word for it here.
How we treat reviews
We read every review, and we respond — including to anything less than five stars. A review is the end of a job that started with somebody’s bad day, and if something about our work missed the mark, we want to know about it and make it right. If you’ve worked with us and we haven’t heard from you yet, your review takes two minutes and it genuinely matters: it’s the main way your neighbors decide who to call at 2 a.m.
Leave us a review
If Emergency Restoration Team has done work for you, thank you — and please consider sharing the experience where the next homeowner will find it:
Frequently asked questions
Are these reviews real?
Yes. The reviews on this page are pulled from Google, Thumbtack, and the BBB — platforms we don’t control and can’t edit. Ratings shown are current as of this page’s last update: 5.0 stars across 33 Google reviews, 5.0 stars across 21 Thumbtack reviews, and an A- BBB rating.
Why do your review counts differ between platforms?
Because they’re separate platforms with separate customers. Some homeowners find us on Google, others hire through Thumbtack, and the BBB tracks its own accreditation and complaint record. Showing all three gives a fuller picture than any one source.
How do I leave a review after my job?
Use the links above — Google is the fastest. You don’t need to write an essay; a sentence or two about what happened and how it was handled is exactly what helps the next homeowner decide.
Do you respond to negative feedback?
Yes. If a customer raises a problem on any platform, we respond there and follow up directly. Restoration work happens in stressed situations, and we’d rather fix an issue than argue about it in public.
Join the list of homeowners who’d call us again
Emergencies don’t wait, and neither do we. If you’re dealing with water, fire, mold, or storm damage right now, call Emergency Restoration Team at (704) 525-4552. We answer 24/7 across the Charlotte metro — and we work like we know you’ll be reviewing us afterward, because you will be.
Call (704) 525-4552 Contact us →Emergency Restoration Team (ERT) · 16131 Lancaster Hwy, Ste 120, Charlotte, NC 28277 · 247ert.com