Commercial Water Damage Restoration in Charlotte, NC
A burst supply line on an upper floor, a failed water heater, a sprinkler discharge, a roof leak during a storm — commercial water damage rarely starts small, and it never stays contained on its own. Water moves through walls, ceilings, and floor assemblies, and in a commercial building it can affect multiple suites, tenants, or floors before anyone knows it is there. Emergency Restoration Team (247 ERT) provides 24/7 commercial water damage restoration across the Charlotte metro, built around one priority: get your building dry, documented, and back in operation as quickly as the work allows.
We are locally owned in Charlotte, IICRC-certified, and backed by more than 20 years of hands-on restoration experience. When you call, you reach our team directly — not a call center routing your emergency to whoever is available.
24/7 emergency response · IICRC-certified technicians · Charlotte metro
Common commercial water losses we handle
Burst and leaking pipes
Including supply lines above ceilings and in wall cavities.
Sprinkler system discharges
Sprinkler discharges and line failures in commercial buildings.
Water heater and HVAC failures
Water heater and HVAC condensate failures.
Roof leaks and storm water
Roof leaks and storm-driven water intrusion.
Appliance and fixture failures
Appliance and restroom fixture failures in tenant spaces.
Flooding in basements
Flooding in basements, parking levels, and ground-floor suites.
Sewage backups
See our sewage cleanup service for contaminated water.
Our commercial water damage process
Emergency response and source control
We arrive, help identify and stop the source where possible, and assess safety — electrical hazards and contaminated water change how a job starts.
Water extraction
Standing water is removed with commercial extraction equipment. The faster water comes out, the less it migrates into materials that would otherwise need demolition.
Moisture mapping
We use moisture meters and thermal imaging to find water you cannot see — inside wall cavities, under flooring, above ceilings. In commercial buildings, hidden moisture is where mold and material failure start.
Targeted demolition where needed
Saturated drywall, insulation, and flooring that cannot be dried in place are removed. Materials that can be saved are saved — we do not demo what drying can restore.
Structural drying
Commercial dehumidifiers and air movers are placed based on the moisture map, and readings are taken daily. Drying continues until materials reach verified dry standards, not until they feel dry to the touch.
Documentation
Every stage is photographed and logged. Your insurance adjuster gets a clear record, and so do you.
Rebuild
Once the structure is dry and verified, we rebuild damaged areas to pre-loss condition — one company from extraction to final finish.
Why downtime matters — and what to expect
In a commercial property, water damage is an operations problem as much as a construction problem. A wet suite cannot be shown to a prospective tenant. A closed restroom can put a restaurant or retail space out of compliance. An office floor with industrial dryers running is an office floor nobody is working on. And moisture left inside walls becomes a mold problem within days, which is a longer and more expensive closure than drying done right the first time.
What you can expect from us: a scope before work begins, daily moisture readings while drying is underway, honest communication about which areas can stay open and which cannot, and work phased — where it is safe — to keep the rest of your building operating. We will tell you plainly what we find, including when damage is worse than it first looked.
Who we serve with commercial water restoration
Property management companies, storage facilities, warehouses, hotels, office buildings, schools, retail spaces, and restaurants across Charlotte, Fort Mill, Rock Hill, Waxhaw, Indian Land, Matthews, Huntersville, Concord, Monroe, Gastonia, Pineville, and Lancaster, SC.
See our commercial restoration services hub for the full range of commercial services. For homes, see residential water damage restoration and crawlspace water damage services. Contact us to talk through your building.
Frequently asked questions
Answers to the questions commercial property owners and managers ask us most about water damage.
How fast can you get to our property?
We provide 24/7 emergency response across the Charlotte metro, day and night. Call (704) 525-4552 and a technician will be dispatched to your property.
How long does commercial drying take?
It depends on how much water, how long it sat, and what materials are involved. Many jobs reach dry standards in several days of monitored drying; larger or long-running losses take longer. We take daily readings and can show you exactly where the building stands.
Do we need to close the whole building?
Usually not. Water damage is often limited to part of a floor or a few suites. We contain the work area and dry in phases so unaffected areas can stay open where it is safe.
Will you work with our insurance company?
Yes. We photograph and document damage and drying progress and coordinate with your adjuster. Thorough documentation is one of the most important things a restoration company can do for a commercial claim.
Can you find water that is not visible?
Yes. Moisture mapping and thermal imaging let us detect water inside walls, ceilings, and flooring before it causes secondary damage.
Water in your building? Every hour counts.
The difference between a drying job and a demolition-and-mold job is often just time. Emergency Restoration Team responds 24/7 to commercial water damage across the Charlotte metro — extraction, drying, documentation, and rebuild under one roof. Call (704) 525-4552 now.
CALL (704) 525-4552 Contact us →Emergency Restoration Team (ERT) · 16131 Lancaster Hwy, Ste 120, Charlotte, NC 28277 · 247ert.com