Restoration Services for Property Management Companies in Charlotte, NC
Property managers find out about water damage at the worst times: a tenant’s 2 a.m. call about a burst pipe, a maintenance tech opening a wall and finding mold, a sewage backup in a ground-floor unit on a holiday weekend. What you need in that moment is not a search engine — it is a restoration vendor who answers, dispatches, documents, and makes you look good to your owners. Emergency Restoration Team (247 ERT) serves property management companies across the Charlotte metro as a 24/7 restoration partner for multi-family communities, HOA-managed properties, and rental portfolios.
We are locally owned — not a franchise call center — IICRC-certified, and backed by more than 20 years of hands-on restoration experience. Our work is rated 5.0 stars across 33 Google reviews.
24/7 emergency response · IICRC-certified technicians · Charlotte metro
The calls we take off your plate
Burst pipes and supply line failures
In units and common areas.
Water heater failures
Flooding units and the units below them.
Sewage backups
Requiring certified cleanup before a unit can be reoccupied.
Mold found during turns, inspections, or maintenance
Remediated under containment with documentation for your file.
Fire and smoke damage
In individual units and shared spaces, including odor that migrates to neighboring units.
Storm damage
Across multiple properties in the same night — roof leaks, wind damage, and flooding triaged across your portfolio.
Rebuild after mitigation
So a unit goes back on the rent roll instead of sitting in a contractor’s queue.
Built for how property managers actually work
After-hours response that matches your emergency line
When your on-call phone rings at night, you can dispatch us with one call to (704) 525-4552 — any hour, any day, including holidays.
One vendor for the whole job
Extraction, drying, mold remediation, sewage cleanup, and reconstruction under one company. No hand-offs between a mitigation crew and a separate repair contractor, and no chasing two invoices.
Documentation your owners and insurers accept
Photos, moisture readings, and progress records on every job. When an owner asks what happened and what it cost, you have a file to send — not a memory to reconstruct.
Tenant-sensitive work
Our crews work in occupied homes. That means clear communication with residents about schedules and access, contained work areas, and properties left clean at the end of each day.
Portfolio consistency
The same process, the same documentation standard, and the same point of contact whether the call is a single-family rental in Gastonia or a multi-family community in Huntersville.
Why downtime matters — and what to expect
Every day a unit sits wet, closed, or torn out is a day of lost rent, a possible habitability complaint, and a tenant relationship under strain. Mold left between a maintenance discovery and a scheduled repair can turn a one-room remediation into a multi-room project — and a tenant-relations problem on top of it. Fast, well-documented response is what keeps a bad night from becoming a bad quarter.
Expect this when you dispatch 247 ERT: a real person on the phone, a crew on site with equipment, a written scope before major work, daily updates during drying or remediation, and a completion file with photos and readings. If the damage is worse than the first report — water in more walls, mold beyond the visible area — you hear it from us early, with documentation, not at invoice time.
Service area
We serve managed properties throughout Charlotte and the metro: Fort Mill, Rock Hill, Waxhaw, Indian Land, Matthews, Huntersville, Concord, Monroe, Gastonia, Pineville, and Lancaster, SC.
See our commercial restoration services hub, and our commercial water damage and commercial mold remediation pages. Contact us to add 247 ERT to your vendor list.
Frequently asked questions
Answers to the questions property managers ask us most.
Can we add 247 ERT to our vendor list and emergency procedures now?
Yes — that is the best time to do it. We will get your properties, protocols, and billing preferences on file so an emergency call is a dispatch, not an introduction.
Who do our tenants or on-call staff call at 2 a.m.?
You decide the protocol. Most managers have their on-call team call us directly at (704) 525-4552 and we keep your designated contact updated as the job progresses.
How is billing handled?
We document the loss thoroughly for insurance where a claim applies, and we will align invoicing with how your company handles vendor billing. Let's set expectations during onboarding so there are no surprises during an emergency.
Can you handle several properties after a major storm?
Yes. Storm events are part of our service offering, and portfolio clients get triage communication so you know which properties we are on and in what order.
Do you remediate mold found during unit turns?
Yes. We remediate under containment and correct the moisture source, with documentation for your unit file — so the next tenant moves into a verified-clean space.
One number your whole team can save
Add Emergency Restoration Team to your vendor list today, and the next 2 a.m. water emergency becomes a single call. (704) 525-4552 — 24/7 response across the Charlotte metro, with documentation your owners will thank you for.
CALL (704) 525-4552 Contact us →Emergency Restoration Team (ERT) · 16131 Lancaster Hwy, Ste 120, Charlotte, NC 28277 · 247ert.com