Commercial Fire Damage Restoration in Charlotte, NC
After the fire trucks leave, a commercial building faces a second emergency: smoke and soot that keep spreading, water from suppression that keeps soaking in, and a property that cannot reopen until it is cleaned, deodorized, and repaired. Emergency Restoration Team (247 ERT) provides commercial fire and smoke damage restoration across the Charlotte metro — one IICRC-certified team for emergency securing, cleanup, odor removal, and full reconstruction, available 24/7.
We are a locally owned Charlotte company backed by more than 20 years of hands-on restoration experience. The crew that answers your call is the crew that walks your property.
24/7 emergency response · IICRC-certified technicians · Charlotte metro
Fire damage in a commercial building is never just the burned area
A fire in one suite can smoke-damage an entire floor. Soot is acidic — left in place, it etches glass, discolors surfaces, and corrodes metal and electronics. Smoke odor travels through HVAC systems and shared ceiling plenums into spaces the flames never reached. Sprinkler and hose water adds a full water-damage loss on top of the fire loss. Addressing only the visibly burned area is how a building ends up closed twice.
What our commercial fire restoration covers
Emergency securing
Board-up and securing of openings after a fire so the building is protected from weather, intrusion, and further loss while the restoration plan is set.
Damage assessment and scope
We walk the property, document the full extent of fire, smoke, soot, and water damage, and provide a clear scope before major work begins.
Water extraction and drying
Suppression water is extracted and the structure dried to stop secondary damage and mold growth.
Soot and smoke cleanup
Surfaces, fixtures, and building systems are cleaned with methods matched to the type of soot. Different fires produce different residues, and the wrong cleaning approach can set soot permanently.
Odor removal
We eliminate smoke odor at the source through cleaning, sealing where appropriate, and professional deodorization — not masking it.
Contents coordination
We work with you on inventory, cleaning, and storage decisions for affected contents, equipment, and tenant property.
Reconstruction
Framing, drywall, flooring, and finishes rebuilt to pre-loss condition by the same company that handled cleanup. One contract, one point of contact.
Working around your operation
A hotel cannot sell smoke-smelling rooms. An office cannot seat employees in a soot-covered suite. A school cannot hold classes in a wing that has not been cleared. We phase commercial fire work wherever the condition of the building allows — isolating and cleaning affected zones so unaffected parts of the property can stay in service, and sequencing noisy or intrusive work around your operating hours when we can.
Why downtime matters — and what to expect
Fire losses stretch out for predictable reasons: scopes that miss smoke damage in adjacent spaces, odor that returns weeks after a superficial cleaning, adjusters waiting on documentation, and owners having to hire a second contractor to rebuild after the cleaning company leaves. Each one adds closed days.
Expect this from 247 ERT: a documented scope up front, photo records of damage and progress for your insurer, direct coordination with your adjuster, honest timelines, and a single team responsible from board-up to final paint. We will tell you what can be cleaned and what must be replaced — and why — in writing.
Who we serve
Hotels, office buildings, schools, retail and restaurant spaces, warehouses, storage facilities, and multi-family properties throughout Charlotte, Fort Mill, Rock Hill, Waxhaw, Indian Land, Matthews, Huntersville, Concord, Monroe, Gastonia, Pineville, and Lancaster, SC.
See our commercial restoration services hub for the full range of commercial services. For homes, see residential fire damage restoration. Contact us to talk through your building.
Frequently asked questions
Answers to the questions commercial property owners and managers ask us most after a fire.
When can restoration start after a fire?
Once the property is released by the fire department and it is safe to enter, call us. Securing the building and starting documentation early protects both the property and your insurance claim.
Can smoke odor really be removed, or just covered up?
It can be removed — but only by cleaning the soot residue that carries it and treating affected materials properly. Masking products do not survive the first warm, humid week. Our process targets the source.
Do you handle the water damage from sprinklers and hoses too?
Yes. Fire and water restoration are handled together by our team, including extraction, drying, and mold prevention.
Will you work with our insurance adjuster?
Yes. We document damage thoroughly, share scope and progress records, and coordinate with your adjuster throughout the job.
Can part of our building reopen while you work?
Often, yes. If areas are unaffected and can be safely isolated from the work zone, we will phase the job so those spaces can return to service sooner.
After a fire, the clock is already running
Soot keeps damaging surfaces and smoke keeps moving until cleanup starts. Emergency Restoration Team responds 24/7 to commercial fire losses across the Charlotte metro — securing, cleanup, odor removal, and rebuild with one accountable team. Call (704) 525-4552 now.
CALL (704) 525-4552 Contact us →Emergency Restoration Team (ERT) · 16131 Lancaster Hwy, Ste 120, Charlotte, NC 28277 · 247ert.com