Contact & Emergency Response FAQs
Are you available 24/7 in Charlotte NC?
Yes. Emergency Restoration Team operates 24 hours a day for water damage, fire damage, sewage cleanup, mold remediation, and emergency rebuild services throughout Charlotte NC and surrounding communities.
How fast can you respond to an emergency?
Response time depends on call volume and location, but our dispatch model is built for rapid arrival across the Charlotte metro area.
Do you work with insurance companies?
Yes. We provide organized documentation and scope alignment to support the insurance claim process from mitigation through rebuild.
What should I do before you arrive?
If safe, stop the source of water, avoid electrical hazards, and move valuables away from affected areas. Then call Emergency Restoration Team immediately.
Emergency Restoration Team follows industry recognized restoration practices. Learn more about professional standards from the Institute of Inspection Cleaning and Restoration Certification (IICRC) .

